Toolkit
The structures behind the way of working, written generically so you can use them. Every one of them exists because something went wrong first.
Blameless post-mortem
Ends with a control, never with a name. Includes the fields people skip and why they matter.
Open →Incident report and criticality levels
For use while the incident is live. Four criticality levels with written response expectations.
Open →Production change notification
Approval before a change reaches production, without turning into a change advisory board.
Open →Migration and relaunch checklist
Written after a relaunch that broke performance, redirects and search visibility at once.
Open →Definition of Ready, Done and release criteria
When work may start, when it is finished, and when a release may ship.
Open →Delivery metrics: definitions and limits
A small set of metrics, each with what it does not measure. Aggregate by design.
Open →Take them, change them, argue with them. Attribution is welcome but not required.